12 months / 20,000 km on parts and workmanship

What it covers

Every part we supply and every hour we charge is covered for 12 months / 20,000 km, whichever comes first, from the date on the invoice. If a part we fitted fails within that window, we replace it and we do not charge you again for the labour to do it.

The term is printed on your invoice. You do not need to register anything, keep a card, or make a phone call within a certain number of days. Bring the car back with the invoice and we deal with it.

What it does not cover

• Parts you supplied yourself. We will fit them, but we cannot warrant something we did not buy.
• Wear items used up in normal driving, clutch friction worn down, tyres worn out, wiper blades perished.
• Damage from an accident, from running the car with no oil or coolant, or from a fault you were told about and chose not to fix.
• Consequential loss, a tow, a hire car, or time off work. We will help where we can, but it is not part of the warranty.

How to claim

Ring the workshop on 0433 950 192 and tell us what the car is doing. Bring it in with the invoice. We look at it first, Diagnosis is free. You only pay if you approve the repair. If the fault is with our work or our part, we fix it under warranty. If it is something else, you get a quote and you decide.

Your rights under Australian Consumer Law

This warranty sits on top of the guarantees you already have under Australian Consumer Law and does not replace or limit them. Our goods and services come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

We are Vertex Motors Pty Ltd, trading as Vertex Automotive, at 7 Daking Street, North Parramatta NSW 2151.