Your details, kept for the job

What we collect

When you book through this site we collect your name, your mobile number, your registration or vehicle details, what you have asked us to look at, and when suits. Email and notes are optional. That is the lot.

If you use the symptom checker we record which questions were answered and which result came up. That is not tied to you unless you choose to leave your number on the form under the result.

Why we collect it

To arrange the booking, to text or ring you about it, and to keep a service history for your vehicle. A service history is how we know what was done last time, which matters when something goes wrong.

Who else sees it

Booking and callback requests are delivered to our inbox through Formspree, a form handling service, and logged in a private Google Sheet that only we can open. The website is hosted on Cloudflare Pages. None of them is given your information for their own use.

We use Google Ads measurement and the Meta Pixel (Facebook and Instagram) to understand which ads and pages bring people in. When you send us a form, your mobile number is scrambled (hashed) in your browser before Google receives it, so the ad click can be matched to the enquiry without Google seeing the number itself. Meta receives the fact that an enquiry was sent, and may receive contact details in the same scrambled form for the same matching purpose. You can control ad personalisation in your Google and Meta account settings.

We do not sell your information to anyone. We do not pass it to third parties for marketing.

How long we keep it

Booking enquiries that do not turn into a job are cleared within twelve months. Where you became a customer, we keep the service record for seven years, which is what tax and repair-record obligations require.

Cookies and storage

The booking wizard stores your answers in your own browser so you do not lose them if you open another page. That never leaves your device, and it is cleared when you close the tab or complete the booking.

Getting a copy, or having it deleted

Ring the workshop on 0433 950 192 or email [email protected] and ask. We will tell you what we hold and delete it on request, other than records we are legally required to keep.

Complaints

If you are unhappy with how we have handled your information, tell us first and we will try to fix it. If that does not resolve it you can complain to the Office of the Australian Information Commissioner.

Who we are

Vertex Motors Pty Ltd trading as Vertex Automotive. ABN 73 700 907 231. 7 Daking Street, North Parramatta NSW 2151. Phone 0433 950 192.